This Shipping & Delivery Policy explains how physical products and digital products purchased from DSS are processed and delivered.
DIGITAL SOUSS SECURITY LLC sells surveillance cameras, solar security equipment and related physical products through dsscam.com.
Physical orders are prepared after order confirmation and delivered to the shipping address provided by the customer.
Orders are generally reviewed and prepared within 1–2 business days after confirmation.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
We provide delivery to customers across Morocco through our delivery partners.
Typical delivery time is approximately 1–5 business days after the order has been processed, depending on the destination and courier availability.
Remote or difficult-to-reach areas may require additional delivery time.
Eligible physical orders are currently shipped free of charge within Morocco, unless otherwise stated on the product page or during checkout.
Any applicable shipping charge will be clearly displayed before the customer confirms the order.
Customers must provide accurate contact and delivery information, including their name, telephone number, city and delivery address.
We may contact the customer by telephone or WhatsApp to confirm the order or delivery information before dispatch.
Customers are responsible for providing a valid delivery address and remaining reachable using the telephone number provided with the order.
Failed delivery attempts caused by incorrect information or an unavailable recipient may result in delivery delays or the order being returned to us.
Digital products, including DSS digital guides and downloadable materials, do not require physical shipping.
After successful payment, digital products are normally made available immediately through the download process and/or sent to the email address provided by the customer.
Customers are responsible for entering a valid email address when purchasing digital products.
Delivery dates are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, transportation disruptions or other circumstances outside our reasonable control.
If a significant delay occurs, customers may contact our support team for assistance.
If a physical order arrives damaged, incomplete or different from the product ordered, please contact us as soon as possible.
Returns, exchanges and refunds are handled according to our Refund & Returns Policy.
If you have a question about an order, shipment or digital delivery, please contact our customer support team.
By placing an order on dsscam.com, the customer confirms that the delivery and contact information provided is accurate and accepts the delivery conditions described in this policy.